For a few years now, Interactive Vocal Servers have been in widespread use as a customer relationship management tool. They make it possible for customers to gain access to a company’s information (banking, insurance, distribution companies, etc.) over extended periods of time. They contribute to the company’s brand.

The solutions offered by SiteScanner make it possible to measure the service quality of interactive vocal servers, from the end-user’s perspective.

Our solutions for voice application monitoring (IVR monitoring) thus enable customers to monitor voice applications.